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(More customer reviews)For me, having an external DVD/CD drive for my Samsung NC10 Netbook was an essential component; and I am essentially pleased with The Lite-On eSAU208 External Slim DVD Writer. It is very lightweight, easy to install, attractive and performs many important functions. However, one function that was important to me that the Nero Essentials software (included with the Lite-On DVD player) did not satisfy is the ability to play DVD movies. The reason for this is that the software did not include a DVD Decoder. When I emailed Lite-On's and Nero's Customer Service departments on two occasions to inquire about this issue they did not reply to me. Thus, I would give Lite-On's and Nero's customer service responsiveness only a 1-star rating. Thankfully, this issue was solved for me by an Amazon customer who replied to my posting on an Amazon discussion board. The solution was to download the free VLC player, which includes (among other things) the DVD decoder I need.
FOLLOW-UP TO EARLIER REVIEW (2/25/09)-- Nero's Customer Service finally responded to say the Nero Essentials software provided with the Lite-On product does not include the decoders/encoders needed to play DVD movies, and that I would have to purchase their Nero 9 sotware in order to do so. Not surprisingly, they forgot to mention that the needed decoders could be obtained free of charge by downloading the VLC player mentioned above.
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