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(More customer reviews)I purchased one of these LaCie 301485 drives on 6/2/10, in order to utilize the LightScribe printing feature. It never would complete labeling a disc, constantly giving me a "communications error". Being the good customer (and really wanting the LightScribe feature to work) I had already registered the product with LaCie, and so contacted their customer service about a fix or a replacement.
LaCie customer service is broken, at best. All my correspondence was by e-mail, since I refused to pay their $15 per phone call (probably to some out-sourced call center anyway), and it took another 2 weeks of e-mails (usually 1 or 2 days between responses) where they repeated the troubleshooting tips from their website, before they agreed to fix the unit under warranty (which they then shorted by 6 months by entering my purchase date as 12/15/09!).
I returned the unit to LaCie on 6/24/10. I received a new replacement unit on 7/8/10. The first disc I labeled worked fine, albeit a bit light. The second disc gave me the familiar "communications error". Same routine as before, 3 different computers (2 iMacs, 1 Windows netbook), re-installing the host and labeling software, re-starting machines when prompted, etc., all to no avail. All I get is the same "communications error" the previous unit gave me. I now own a $70 paperweight. (Sure they both burn data fine, but my computer burners already work - I wanted the labeling.)
I refuse to keep paying to ship back a defective unit and waiting 1 or 2 days between answers from LaCie's customer service. These units are junk, too bad since the LightScribe seemed so promising. I am going to get an inkjet that prints on CD's, and never buying anything from LaCie again. I would NOT recommend this unit to anyone.
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