The Chronicles of SIR VIVAL: Customer Service Under Siege Review

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(More customer reviews)I loved this book !! Suggested to me by a friend, I bought it and finished it in one sitting. The reader is transported to a mythical kingdom where complacency has caused resentment, unrest and dissatisfaction among the villagers. How best to make the villagers feel served, once again, as in the past, is searched for and found. This book is a perfect discussion book for any company looking to improve its focus on the customer (once again!) or as a discussion book for business majors, or, for that matter, any individual facing customers on a daily basis....the secret to making your customers "feel served" as in the past, is revealed. Joan Fox has given us a truly rewarding, delightful and "easy to follow" road map for getting our "kingdom" back on track and truly serving our "villagers", once again. Read it !!

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An Entertaining Quest for the Ultimate Customer Service SolutionWhy another book on customer service?...because customer service still stinks!Despite earnest efforts to improve service over the last decade, customers remain seriously disappointed undermining organizational growth, profits and ultimately survival in the marketplace.Customer service expert, Joan Fox's, fun and engaging business fable reveals the real keys to extraordinary service.Inside these pages, you will encounter your organization masquerading in medieval costumes.You will notice amazing similarities between your customer service challenges and those of the Village of Celelot.And, you will find your solutionsto better customer service, along with Sir Vival.As the story unfolds you will learn specifically what to do to make your customers not onlyget servedbutfeel served. You will discover: Why customer satisfaction isessential but not enough The one thing you need to knowto create loyal customers The three steps on the path to anextraordinary customer serviceculture The solution to keeping yourexisting customers The actions you must take if youare serious about improving yourcustomer service